We are on a Mission

Properly is a San Francisco-based startup providing an operations management platform for Airbnb hosts and vacation rental property managers. Backed by world-class investors such as the Sequoia Scout Fund, Properly’s tools are now used by 10K+ Airbnb hosts and property managers around the world, and our official partnerships with Airbnb and HomeAway are driving growth.

The Properly team is a group of talented entrepreneurs from around the world eager to make a dent on this fast-growing industry and our offices in the US, New Zealand, Tel Aviv, and soon Europe, enable us to attract individuals from around the world. Thanks to explosive demand for our product, we must now build our teams to manage this growth. This is where you come in!

Join Our Team

Open Positions


Fullstack Javascript Developer (Full Time, Wellington, New Zealand)

Description:
Properly is creating an exciting and powerful Marketplace to connect property owners and property managers to cleaners and other service providers in a nice and efficient way. We are growing fast and we need to form new product teams. In this role, you will integrate a product team, developing high quality software, using latest and best techniques, doing what you do best, developing features across all components (web, API and Mobile) and pair-programming up with experts on areas of the system you don’t know yet.
Applying Agile and Lean software principles you will develop solutions to enhance value to user that are aligned with our business goals and strategy.
You will work closely with UX designers, product owners, developer, quality engineers and other stakeholders to develop functional and delightful products.
This role presents a unique opportunity to apply software development skills and commitment to achieve outsized returns in a startup that has a proven concept, solid growth engine, and an amazingly talented team.

Responsibilities:
● You will design and implement rich user experiences across the whole system stack: Web, Mobile, and APIs using JavaScript and latest web technologies
● You will drive and own quality of your software through craft work, proper testing and coverage, attention to detail and passion for what you do
● You will be aligned with best practices in software and systems design, latest trends and features of JavaScript and Node JS Full Stack ecosystem
● You use for web development React, Sagas, GraphQL and Redux patterns
● Mobile development using React Native and collaborating with mobile developers that are focused on creating rich UI components and platform features for you to integrate in your features
● You will consume and write new microservices to host new API and new data flows required by the features you are delivering
● You will always, always test your code and by that we mean write code that tests your code. We trust your creativity to innovate and bring new ideas, but we trust the code to check the code

Our Ecosystem:
● AWS, EC2, ECS, Lambda, Terraform, Infra as Code, Docker
● Git - Git Flow
● Node 8, Jest, GraphQL, Apollo, React, Sagas, Redux, React Native
● Microservices, Moleculer, NATS.io, Redis, MongoDB, Kafka
● Lambda - Babel, WebPack, Serverless

Requirements:
● Attention to detail
● Positive and optimistic attitude
● Craft approach to software design and development
● Open-minded about product development, and always willing to iterate and learn
● Passionate about technology
● JavaScript expert
● Demonstrable experience with our Stack or key components of our Stack
● Be passionate about resolving user pain points through great design
● Be open to receiving feedback and constructive criticism
● Be passionate about all things in software. Research and showcase knowledge in the industry’s latest trends and technologies

What we offer:
● Collaborate side-by-side with a very motivated and international team
● Learn new things (online and offline) and meet interesting people
● Experience Startup Life first-hand (Perk? You decide.) :)
● Competitive compensation and stock options

UX Designer (Full Time, Wellington, New Zealand)

Description:
Properly is creating an exciting and powerful Marketplace to connect property owners and property managers to cleaners and other service providers in a nice and efficient way.
We are growing fast and we need to form new product teams and in this role, you will own the user experience of a product team, designing human-centric products that enhance human performance and are aligned with our business goals and strategy.
You will work closely with software engineers, product owner, and other stakeholders to develop functional and delightful products. This role presents a unique opportunity to apply design thinking and achieve outsized returns in a startup that has a proven concept, solid growth engine, and an amazingly talented team.

Responsibilities:
● You will hear from our users, from our business strategy and you will translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
● You will design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
● You will create and maintain a style guide of patterns, animations, and color pallets to inform all product development
● You will design experiences across all types of technology: web, mobile, IoT devices, augmented reality, and more
● You will make strategic design and user-experience decisions related to core, and new, functions and features
● You will perform user testing and user research
● You love to work fast and to create useful things

Requirements:
● Attention to detail
● Positive and optimistic attitude
● Experience practicing and teaching design thinking
● Open-minded about product development, and always willing to iterate and learn
● Passionate about technology
● Expertise in standard UX software such as Sketch, OmniGraffle, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus
● Experience in using UX design best practices to design solutions for digital products, a deep understanding of mobile-first, web and responsive design
● Ability to clearly and effectively communicate design processes, ideas, and solutions to the team, stakeholders, and clients
● Be passionate about resolving user pain points through great design
● Be open to receiving feedback and constructive criticism
● Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies

What we offer:
● Collaborate side-by-side with a very motivated and international team
● Learn new things (online and offline) and meet interesting people
● Experience Startup Life first-hand (Perk? You decide.) :)
● Competitive compensation and stock options

Business Development Executive (Full Time, Tel Aviv, Israel and/or Remote)

Requirements:
● You have sold a tech product before and want to bring your sales and business development skills to a growing startup
● You've got friendly hustle, which means you’re a natural closer but have a natural empathy for your customers
● You’ve got stellar written communication skills and can’t wait to do product demos with potential customers
● You’re able to qualify and disqualify leads easily, overcome objections, and find solutions
● You’re self-motivated, proactive, communicate clearly, and are detail-oriented
● Your mother tongue is English or, if not, your written and spoken English are highly polished and will inspire confidence with potential customers abroad

Nice to have:
● Familiarity with CRMs
● Startup experience
● Experience with, or at least a passion for, the travel, hospitality, sharing economy industries, Airbnb, or any combination of these
● You’ve used either Airbnb or HomeAway before either as a host or guest
● Fluency in additional languages - in particular French and/or Italian - would be a huge asset

Responsibilities:
● Generate, develop, manage, and close a pipeline of opportunities
● Maintain an organized CRM and effectively manage your pipeline
● Perform software demos and outreach calls, close prospects, and assist in client onboarding
● Handle both inbound and outbound leads from the US, Europe, and Australia

Compensation:
You’ll have a solid base salary and a commission structure that is well above-market, with a reasonable quota. We’ll probably want to test each other out for a month, so a permanent offer will be contingent on how you perform during the first month.
If you’re interested in relocating with us later in the year as we open an office in Europe, that is also a possibility :)

Customer Success Manager (Full Time, Wellington, New Zealand or Barcelona, Spain)

Job Description:
Properly’s customer success manager is responsible for turning users into success stories of all our product can deliver. We’ve built a complex tool, and our users have demanding, complicated operations. Customer success simplifies the task of learning and using our solution. Like a good teacher, success helps customers grasp the essential concepts. It also means removing the obstacles (like connections of product issues) that stand in the way of their results. Customer success also requires having empathy for our users; as a success manager, you must understand a user’s circumstance so you can get them through their challenge.

Requirements:
Empathic. You listen to and understand the experience of our customers with our product. You “get” their challenges and are able to communicate your concern to them.
Results-oriented. Measure success based on the impact you have on our results. Take a critical eye to your initiatives and time allocation, and ensure that you are driving the business.
Integrity. You bring the real, lived experience of our customer’s use of this tool to the rest of our organization.
Determined. You are unphased by obstacles and will fight through setbacks to achieve your goals. Self-motivated. You have an inner drive that pushes you to achieve.

Responsibilities:
● Teach new customers how to best take advantage of our tools. You’ll work hand-in-hand with our sales team to ensure that new customers get the most out of Properly and use our tools to solve their problems.
● Engage our user base to minimize churn. Identify which users are at risk of defection and preemptively engage them.
● Respond to user questions (e.g. email, Intercom) on how to use the product. Troubleshoot issues with reports, interfaces, configuration and service delivery for partners. Report customer issues to our engineering team. You are the front lines of our users’ experience with the product.
● Develop instructional materials to ensure customers can take full advantage of our tools.

Interested? Write us at jobs@getproperly.com