Show appreciation and send feedback with Thumbs Up and Comments
By Properly / Dec 22, 2017
Creating collaborative partnerships with your cleaning team is essential for property owners and managers, and it’s a key factor in the success of any vacation rental business. When service providers feel like valued partners rather than just employees, they’ll be even more motivated to provide an excellent service – and they’ll often go beyond the call of duty to ensure your guests have a great experience.
Two of the best ways to build strong relationships with your cleaners are by showing your appreciation and providing helpful feedback.
“My clients are amazing with their feedback to me and their expression of appreciation.”
Hospitality Service Provider, Seattle WA
And now, Properly offers an easy way to do both: with Comments and a simple Thumbs Up/Thumbs Down feature.
When you review your service provider’s verification photos from finished jobs, you can give a quick thumbs up or leave a positive comment to let them know their work is appreciated and that the job has been done to your liking.
Likewise, if something isn’t quite right, you can offer useful feedback so that they are clear about your expectations in the future. Rest assured, the best service providers want to hear constructive criticism. They’re passionate about cleaning, and if there’s something that they can do differently to improve their service, they’ll be keen to hear it.
This kind of feedback can be a great way to promote open and honest dialogue with your service providers – something that will help to build mutual respect and strong partnerships.
It’s just one more way we’re making your operations more efficient and streamlined toward your goal of picture perfect changeovers.
Now go show some love and give a thumbs up!