Based out of Richmond, California, Jenny and her team clean properties all over the Bay Area – up to 10 each day. Jenny has been cleaning short-term rentals with Properly for almost a year, and we’re pretty sure her 1 minute average response time makes her the fastest responder on the Properly platform. Today, she’s found some time in her crazy schedule to talk to us about what makes her tick, and to tell us about her experiences with Properly and vacation rental cleaning.
Properly: Hi Jenny! To start with, please could you tell us a little bit about your background? How did you get into the cleaning business, and why do you choose to work in this sector?
Jenny: My mother introduced me to house cleaning when I was 21. I decided to work in this field because I honestly LOVE IT! Growing up, I was always told to work somewhere I love, doing something I love – and that’s precisely what I’m doing.
Properly: And how long have you been cleaning Airbnb and other short-term rentals?
Jenny: We’ve been cleaning Airbnb rentals full on for about four years now. It all started when my regular house cleaning job was a bit slow. I decided to get on my laptop and search for new cleaning gigs, and I came across an ad that required a cleaner for a rental unit. I got my family involved, and we’ve been doing Airbnb cleaning ever since.
Properly: Do vacation rental cleanings differ much from regular house cleaning jobs?
Jenny: To us, they’re basically the same, and we have the same expectations. The only exception is that short-term rental cleaning is easier to manage. We get to work with the same client to the same schedule, so we know what’s expected every time. That consistency is super helpful, it makes things go so much more smoothly.
Properly: Which do you prefer?
Jenny: We prefer cleaning Airbnb rentals without a doubt. Walking in, you know what to expect, and staging is awesome! What’s more, since the properties are cleaned regularly, they’re a lot easier to maintain.
Properly: In your opinion, what are the most important characteristics of a great vacation rental cleaner?
Jenny: Being an honest cleaner, having a great attitude, doing a great job every time, and, most importantly, being reliable! The host and guest depend on the cleaner’s attention to detail and punctuality for a great experience.
Properly: How long have you been using Properly? How did you learn about it?
Jenny: We’ve been using Properly since June 2017 when a host in Oakland introduced me to it.
Properly: Does Properly help you improve the quality of your service?
Jenny: Absolutely! It enables hosts to provide much more detailed information to us, and it makes communication so much easier. We can provide precisely the service the host needs, every time. It’s a cleaner’s dream come true!
“Properly enables hosts to provide much more detailed information to us, and it makes communication so much easier. We can provide precisely the service the host needs, every time. It’s a cleaner’s dream come true!”
– Jennifer Diaz
Properly: How have you been able to grow your business using Properly?
Jenny: Properly helps us grow in a number of ways. First, they offer great guidance. Second, the Properly platform makes it easy for us to deliver outstanding results to each and every one of our clients. And lastly, we get exposure on the Marketplace where everyone can see those results.
Properly: Your average response time for jobs is just 1 minute – undoubtedly the best on our entire platform. What motivates you to consistently reply so quickly?
Jenny: We just like to stay on top of things.
Properly: Is there any advice you can give to other cleaners who serve Airbnb hosts and vacation rental owners?
Jenny: Care for the unit as if we were your own, be honest, ask questions, communicate with your host, and always be detail oriented!
Properly: And what about hosts – any advice to help them improve how they work with their service providers?
Jenny: Communicate! The more information we cleaners have, the easier it is for us to do a great job for you.
Properly: To wrap up, we just have a few, final questions to help readers get to know you. So, do you listen to music while you clean? If so, what’s your favorite song?
Jenny: It depends on my mood. Sometimes I like to clean in silence, most of the time I have my music on. But my favorite song? Too many to mention! I can definitely say it’d be something by Guns N’ Roses or Creedance Clearwater Revival. (Sidenote: We wonder if she can do the “Axl Rose” dance!)
Properly: What’s your favorite thing about your job?
Jenny: We like to make people happy! A clean, fresh-smelling environment will do just that. We love that we can provide that for someone.
Properly: And finally, what would you say is your cleaning superpower?
Jenny: Honestly, the ability to provide a thorough, detailed cleaning without any hassle.