Vacation Rental Damages: How to Make Sure You’re Covered

Vacation rentals get damaged. It’s simply a fact of this industry. Which means every professional should have a plan for how to track when damage occurred, communicate to guests who have caused damage, and get reimbursed as quickly as possible.


5 Ways to Effectively Advertise Your Vacation Rentals

You know that when your guests stay in your properties, they have an exceptional experience. But how can you convince them that your vacation rentals are better managed, equipped, and furnished than any others on the market? It all comes down to how you advertise. Your guests have no way...


Grow Your Vacation Rental Business with Family-Friendly Amenities

Families with young children often seek a home-like experience when they travel. With 7 million families under the age of 4 in the US alone, this means there is an enormous market for vacation rentals catering to the needs of families with small children. Here are the 5 essential strategies we uncovered for any vacation rental manager or host looking to attract more families to your property.


Vacation Rental Cleaning: Hourly or Flat Rate?

If your area prices by a flat rate, do you really need to know how much a clean costs by the hour? We break down how to calculate a fair flat rate and why an hourly price is still part of the equation in this post on vacation rental cleaning prices.


Properly Announces $8.5M Series A Financing

Properly, Inc., a San Francisco-based company that provides a cleaning and quality management platform to Airbnb hosts and vacation rental managers, today announced a $8.5 million Series A led by Asset Management Ventures, with participation by AccorHotels and prominent travel investors.


How to Do a Thorough Vacation Rental Inspection

A vacation rental inspection is critical before you start marketing any new property. You need to visit the property, check that everything is working as it should, and know how to resolve any problems the guests have using appliances and electronics quickly. Here's a handy guide to a thorough inspection.


How to Build Your Vacation Rental Management Team

Vacation rental management businesses are seeing increased interest in their services as more and more people join the trend of renting out second homes or investment properties. That’s good news for vacation rental managers, but it does present some challenges. Vacation rental managers who expand their inventory will need to...


Eliminate Costly Negative Guest Reviews with this $5 Investment

Negative guest reviews can cost you $600 or more every year. Here's how to eliminate the causes of many of those complaints - for just $5 per booking.


How Vacation Rental Managers Can Win More Inventory

If you’re just starting out or would like to expand beyond a handful of properties, you’re in luck. We talked to some experienced managers in the industry whose businesses have skyrocketed in the last few years and got their advice on how to build a vacation rental management company - at scale.


Vacation Rental Ratings > Vacation Rental Reviews

If you manage a vacation rental, you know how critical keeping a 5-star ranking can be. Potential guests look at your reviews to determine whether they should hand over a credit card to rent your property. If the property has 5 stars, it’s a no-brainer. If it has 3.5, they might decide to pass you over for a less risky-seeming property. There’s just one problem: reviews can’t reflect the quality of the property, the attentiveness of the management, or the amenities provided.


How to Train Cleaning Staff to Meet High Standards

Every cleaning company owner should do six essential things to ensure the success of your staff, your clients, and your business. With these six steps, you'll be able to train your staff to meet a client's standards every time.

Paying particular attention to details like towels and bed linen are just a few of the ways that hospitality cleaning differs from residential.

Make Hiring Easy: How to Find Qualified New Service Providers

In the VR industry, a clean property is table stakes. What really makes for a great guest experience are the details specific to vacation rentals. Don’t make the mistake of assuming that just any cleaner can make your property guest-ready. Follow our tips to make sure you hire a service...

Meet Properly Superhero Jenny: She’s the FASTEST responder on the platform, LOVES to clean and can (probably) dance like Axl…

Based out of Richmond, California, Jenny and her team clean properties all over the Bay Area – up to 10 each day. Jenny has been cleaning short-term rentals with Properly for almost a year, and we’re pretty sure her 1 minute average response time makes her the fastest responder on...


Meet Properly Superheros, Karoline and Gian of Blue 3: Their super power will make you swoon.

Originally from Brazil, Gian and Karoline visited the USA in 2014 and noticed a major gap in the market for high-quality, standardized cleaning services. The following year, they moved to California and founded their new cleaning company, Blue 3.  We’ve asked them to share some of the secrets of their...

Why Metrobutler Loves Properly

At Properly, the highest compliment we can receive is hearing about the ways Properly enhances our customers’ businesses – whether by increase revenues, make operations more efficient, improving guest satisfaction or all of the above and more. This shout out is particularly special to us as MetroButler was one of...


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