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Service Provider Spotlight: Jackie Helm

Jackie Helm is brand new to the hospitality industry, but she’s no stranger to business, having successful fencing and home construction companies already under her belt. When Jackie decided to launch her next company with Seattle Guest Prep, she knew it would be important to use the best technologies right out of the gate. We asked Jackie why she chose Properly as the lynchpin of the hospitality business she’s been building from the ground up.

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Find Jobs Scheduled for Any Vacation Rental with Calendar Filters

When you’re using a management tool to manage a large number of properties, you need a way to narrow down the search for the specific jobs you want to review. New Calendar Filters make it easy to manage your properties by city, date range, service provider, and much more.

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The Expert Cleaning Process That Ensures You Never Miss a Spot

Every outstanding housekeeper has two characteristics: speed and quality. In other words, they work quickly and are able to meet the standards set by the property manager. How do housekeepers develop speed and quality? They have a repeatable process that they use no matter the size of the property. I...

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How The HOST Uses Properly to Provide Unique à la Carte Services – And Achieve 200% Growth!

The HOST was growing rapidly as a result of its outstanding and unique service and its partnership with Evolve Vacation Rental Network. As it grew, however, the New Orleans-based vacation rental service company started to have trouble managing its schedule across various service providers and channels. Here's how The HOST implemented Properly to better coordinate service providers, streamline operations, and provide personalized experiences for EVERY guest.

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Personalize Each Guest Experience with Multiple Checklists in Properly

You asked, we delivered - multiple checklists are here to make it easy for you to create a personalized experience for every guest.

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How Much Should You Charge for Vacation Rental Cleaning?

What's a good rate for a vacation rental cleaning? Property managers and service providers should read our in-depth guide on how to set rates in every area!

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Raise Your Quality Standards Game with Properly’s New Home Assessment Tool

If you’ve been using Properly for some time, you already know that verification photos are invaluable for ensuring your properties are always cleaned and staged to your exacting standards. We decided to take that great stock of visuals your service providers are already sending your way, and use them to...

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Cleaning products

A housekeeper’s work environment is full of many nasty things that need to be cleaned up, some seen and others unseen. It is the unseen ones I wish to address. Microbes are the bugs that a housekeeper cannot see and that need to be eradicated from the property as it...

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How Short-Term Rental Property Managers Should Deal With “Bad” Guests

In a perfect world, all of the travelers who pass through your short-term rental properties would leave the place spotless and provide a glowing review under your listing. In this world, you do get a lot of fantastically responsible, clean, and grateful guests, but every once in a while, a bad egg falls into...

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How Properly’s Process Management Tools Save SF Shannon Hours Each Week

Challenges Outdated cleaner communication For successful real estate businesses, every minute counts. Time lost on inefficient processes quickly mounts up and can have a major impact on overall productivity. This is especially true for a company like SF Shannon. Based in the heart of historic St. Louis, SF Shannon manages...

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A Preview of VRWS 2018

Are The Portals Friend or Foe? This is the topic Tammi and I covered in depth last year at the Vacation Rental World Summit in Florence, Italy. VRWS host and friend Antonio Bortolotti agreed to release this session to all our followers, as a way to thank Properly for sharing...

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Trust & verify – Our best practice advice for ensuring top-quality cleaning

When it comes down to it, the quality of our cleaning teams can make or break our vacation rental businesses, and the work they do arguably makes the biggest impression on our guests.   You can have amazing properties, your reservations team can do a stellar job being attentive to...

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Properly Service Provider Profile – Carlos Vasquez

Carlos’ cleaning company – Hostable Hospitality – is new to the scene, but it is already the #1 ranked service provider on Properly in Austin. Carlos and his team are taking Texas by storm, currently branching out into Houston. We caught up with him to learn how he got into...

Monitor cleaning quality with photo verification, time tracking and geolocation

You hardly need us to tell you that, in this industry, presentation is everything. If you want to be sure that your service providers are meeting your expectations and staging your properties to perfection, quality assurance is key – but physical inspections are far from an effective use of your...

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Housekeeping Tidbits

A housekeepers world is full of all sorts of tidbits of knowledge and common issues. Here is some knowledge we can use to be successful housekeepers. We need to know what causes and to fix Blackfoot Syndrome, why cleaning with micro fiber rags is the best, how to properly clean...

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